“The Last Hose Supplier You’ll Ever Need” Responds to My Inquiries

Well, take a look at this!  I’ve received a response from that Online Hose Supplier that I mentioned a post or two back.  To see the earlier correspondences you will have to just scroll through the earlier posts.  I’m too tired and lazy to link them, sorry.  Here’s what that overseas supplier responded with:

Once again I thank you for your inquiry about the range of hoses that may suit your somewhat unique requirements.

Unfortunately I am unable to provide you with pictures of the hose and fittings I referred to in my last correspondance but I can assure you it is unlike any of the previously used hoses you’ve described. I don’t mean to be critical but I think that ,in the past, you have chosen lesser quality and much less reliable equipment than your quite specific requirements deserve.

As a sign of good faith, and to sate your curiosity, I have taken the liberty of arranging for a free 2 week trial of a second hand sample of the product and its associated attachements. Once I have received Customs clearance I will endeavour to ship these to your home address.

As the items mentioned are not new I trust you will handle all items with care.

Please do not hesitate to contact the writer should you require anything further.

He is, it seems, being honest and straightforward about the condition of the hose.  At least he admits the hose is not new.  That’s okay, since new hoses are incompatible with my pump.  My pump is an older model, still in excellent condition, requires little mechanical maintenace, and performs better than many of the newer models, however, the newer hoses just don’t seem to have the staying power my pump requires.  THS is also willing to provide a two week free trial.  He must be confident of his product or his salesmanship, or maybe both.

This brings up a few questions though.  Like, how free is free?  What is the small print?  Better yet, is there anything written in invisible ink I should be aware of?  What I’m most curious about is the “associated attachments”.  Sounds like there might be more to the bargain than a mere hose.

Online Hose Suppliers or Snake Oil Salesmen?

Kip commented on my last post about Online Hose Suppliers and he cautioned me to be very careful.  His comments were valid and my responses lengthy enough that I figured they’d make a decent little post on their own. 

Here is what Kip said in his comment on my last post:

Be wary of would-be hose suppliers who promise the moon; they tend to be in the same class as snake oil salesmen. And let’s face it, they can tell you anything and show you any kind of pictures they want on the internet. There are some things you just shouldn’t purchase online, and this is one of them. You need to see that hose in the flesh and hold it in your hand, make sure it connects properly and produces a healthy flow when turned on. As they say: think globally but act locally! The hose you need may be in your own backyard. So get out there and find it: examine it well, hook it up and turn it on! Don’t despair that you haven’t found it yet. If you have faith in it, it will come!

 And, now my response:

I’m not certain that purchasing something like this online is necessarily a bad deal, though it would require certain additional considerations and many, many precautions.  I would never purchase a hose sight unseen.  I would insist on the opportunity to see the hose, hold the hose and try all the appropriate functions to ensure the hose and my pump fit well together.

 If the hose I needed were in my own backyard, I’d be happily swimming in my blissful pool rather than looking for a quality hose!  I can assure you that there really are no quality hose suppliers in my area and I’ve been diligent in seeking them out.  You see the emphasis here is on quality.  I believe the inner construction and the make up of the hose will determine its usefulness and effectiveness in working with my pump over the long haul.  Most hose dealers are supplying hoses that are poorly constructed, made of weak or brittle materials, not long enough or are simply not the right kind of hose for the job.  After all, if I’m looking for a hose to attach my pool to my pump, I’m not going to use a garden hose.  Garden hoses are not bad and they definitely serve their purpose, but it simply isn’t the kind of hose I’m looking for.  Further, you’d be surprised to find out how many local suppliers post a picture of a hose that looks serviceable but then when I go to visit them to see the hose, they present me with a worn, damaged, dirty and defective item.  It is disappointing, tiring and I’m not wasting time with any of that!  So, I continue on with my search for the best hose for my pump.

 As for the getting out there and finding it?  Well, I’ve worked tirelessly at this project for some time now.  I’m quite willing to do the legwork required to examine the hoses thoroughly, hook them up, and turn them on.  It is upon closer examination (before even hooking up)  that I usually find defects, flaws, ways that the hose would be incompatible with my pump.  When these concerns in hose viability arise, it seems foolish for me to go the next step of hooking up the hose and turning it on.  Why waste my time trying to make a hose work when it isn’t a good hose or the right hose?  No, I need to be able to see that the hose is the right hose before the hook up and turning on.  Once I take that hose home, I can’t expect it to become a different hose.  I can’t just see a brand new hose, hook it up and turn it on and hope it works. I just don’t shop that way.  I prefer to do my research on each hose carefully and thoughtfully first.  Salesmen hate me because I ask a lot of questions and can determine fairly quickly where the inconsistencies lie and where the defects in the hose will be.  When I do find that special hose, then and only then will I consider hooking it up and turning it on.  After all, not just any hose will do for my pump.  I want the best hose!  I’m willing to pay well for it, travel the earth shopping for it, and when I get it home I will care for and maintain it well because I really hate hose shopping.